mb88 Account & Payment FAQ
Our users on mb88 ask questions across several core areas: how to secure and manage your account, how deposits and withdrawals work through our payment partners, what games and markets we host, and how our security and verification process protects your data. This page addresses the most common inquiries we receive about account registration, password recovery, payment options, game categories, and account data rights.
We've compiled this FAQ to help you find answers to routine questions quickly without needing to contact support. Each answer outlines the step-by-step process or policy in plain language, so you understand exactly what to expect when you use mb88. For topics not covered here—or if you need immediate help—our support team can assist you through live chat during service hours.
If you need to understand the legal basis for how we collect and use your data, or if you want to review the full terms governing your account and gameplay on our platform, we recommend reading our Privacy policy and Terms & ConditionsThese documents outline your rights, our obligations, and the rules that apply to all users on mb88.
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment
- Game rules and categoriesfootball betting, live-dealer tables, slots, esports markets
- Security and account careaccount protection, data rights, and jurisdiction notice
Below you'll find detailed answers to frequently asked questions about using mb88. If your question is not covered, you can reach our support team via live chat or review our full policy pages for comprehensive details.
Account and registration
To reset your password on mb88, visit the login page and click the "Forgot your password?" link. Enter the email address or username associated with your account. We will send you a password-reset link via email. Click that link to set a new password. If you do not receive the email within a few minutes, check your spam or junk folder. Once you've set a new password, you can log in to mb88 with your credentials. If you continue to experience issues, contact our support team via live chat for assistance.
Our KYC (Know Your Customer) process verifies your identity to comply with anti-money-laundering regulations and protect your account on mb88. We require a government-issued photo ID such as a passport, national ID card, or driver's licence, plus proof of address (utility bill, bank statement, or government letter dated within the last three months). You may also need to provide your phone number and answer security questions. Submit these documents through your account settings. Our verification team reviews your submission and notifies you of approval or requests for clarification. Verification typically takes one business day, though processing times may vary during peak periods.
You have the right to request deletion of your account and associated personal data from mb88. To submit a deletion request, contact our support team via live chat or email with a clear statement that you wish to delete your account and personal data. Provide your username and the email address linked to your account. We will process your request and confirm deletion within 30 days. Please note that some data may be retained for legal, regulatory, or anti-fraud purposes as outlined in our Privacy policy. Once your account is deleted, you will no longer be able to access your games or transaction history on mb88.
Payments and transactions
We at mb88 support deposits across multiple payment methods, each with its own minimum and maximum limits. DANA, e-wallet, mobile banking, and local payment typically allow deposits starting from a few thousand rupiah, with limits varying by account level and payment provider. Bank transfers via online payment, e-wallet, mobile banking, or local payment may have different minimums and maximums depending on your bank. online payment deposits are also available with similar ranges. Exact limits are displayed in your account's deposit section on mb88. Your first deposit may have lower limits until you complete KYC verification. For detailed information about current ranges, check the deposit page when logged in or contact support.
Depositing via online payment, e-wallet, or mobile banking on mb88 is straightforward. Log into your account and navigate to the Cashier or Deposit page. Select your preferred payment method. You will be redirected to the local payment, online payment, or e-wallet app or website to authorize the transaction. Confirm the amount and complete the payment from your e-wallet. Once the payment is confirmed, the funds should appear in your mb88 account within minutes. If funds do not arrive, check that the transaction was completed successfully in your payment app. Our support team can investigate delays if your transaction shows as processed but funds are missing from mb88. Always verify the deposit amount matches what you intended before confirming.
Our live chat support team at mb88 is available during standard service hours to assist with account issues, payment questions, and technical problems. Specific hours are displayed in the support section of your account. During off-hours, you can submit a support request via email and our team will respond within the next business day. For urgent issues, we recommend contacting us during peak hours when response times are shortest. You can also check our FAQ page or Legal notice for self-service guidance on common topics. Live chat availability may vary during public holidays such as Idul Fitri and Idul Adha.
Game rules and categories
We at mb88 host a diverse range of games and betting markets. Our live-dealer section features real-time tables including blackjack, roulette, baccarat, and Dragon Tiger, streamed from multi-camera studios. Our slots library includes titles such as Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Football betting covers major tournaments including Liga 1, Piala Indonesia, Piala AFF, Champions League, and Premier League. We also offer esports markets for Mobile Legends, Free Fire, and PUBG Mobile. Each game category has its own rules and odds. Review the game-specific terms before placing any wager on mb88 to ensure you understand the mechanics and payout structure.
New accounts on mb88 may be eligible for an attractive welcome offer after completing registration and account verification. The specific terms of any offer—including minimum deposit amounts, eligibility criteria, and usage conditions—are displayed in your account's promotions section. We do not guarantee a fixed bonus amount; offers are subject to change and vary by region and circumstance. To qualify, you must complete KYC verification and meet any other terms outlined in the offer details. Review the promotion carefully before making your first deposit to understand what conditions apply. For details on current offers, check the Promotions page after you log in to mb88 or contact our support team.
Security and account care
Our services at mb88 are available only where local law permits. Access and use of our platform depend on the jurisdiction in which you reside. We do not offer our services in jurisdictions where online wagering is prohibited. You are responsible for verifying that access and use of mb88 comply with your own jurisdiction's law. If you are uncertain whether mb88 is accessible where you live, please review our Legal notice for jurisdiction-specific information or contact our support team. Users in Jakarta, Surabaya, Bandung, Medan, and Semarang should verify local regulations before opening an account. Attempting to access mb88 from a prohibited jurisdiction may result in account suspension or closure.